Refund policy

Cancellation
While there is no option for a customer to cancel the order on their own, you can get in touch with Customer Care as soon as possible with your order number. As long as your order has not been processed, we can cancel it.

Returns & Refund
Orders once placed & processed through neenusnatural.com may not be returned or refunded.
In the event the Customer is dissatisfied with the quality of the food items, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However if there is any shortfall in delivery or the food items such as they had spilled / or were damaged, the Customer will inform Neenu’s Natural of the same within 24 hours along with an image as proof. Neenu’s Natural shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of ten days from the date of such commencement. The decision of Neenu’s Natural on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.